ShrimpLi

Refund & Freshness Guarantee

Last updated: June 2026

We sell fresh, never-frozen prawns, so quality is the whole point. Every order is backed by our freshness guarantee: if your prawns aren't fresh when you collect them, we'll make it right with a replacement or a full refund.

1. Our freshness guarantee

If the prawns you receive are not fresh — off smell, poor condition, or clearly not as described — you're entitled to a free replacement with your next order or a full refund. We'd rather lose a sale than have you cook a prawn you're unsure about.

2. What's covered

• Prawns that aren't fresh or are in poor condition when you collect them
• The wrong item, size or cut
• A short or damaged order

Because seafood is perishable, normal variation in size, colour and count within a grade is not a defect.

3. How to report an issue

Please tell us within 24 hours of pickup, with a quick photo of the prawns and your order number. The fastest way is WhatsApp or email:

• WhatsApp / Call: +91 94932 21788
• Email: shrimpli.support@gmail.com

4. Replacement or refund

Once we've reviewed your report, you choose: a replacement with your next order, or a full refund of the affected items. For a clear freshness issue we won't ask you to return the product.

5. How refunds are processed

Refunds go back to your original payment method (cash, UPI or card — however you paid at the counter). Once approved, refunds are typically processed within 5–7 business days, depending on your bank.

6. Cancellations

Because we clean every order to order, please cancel or change an order before we start cleaning it (the morning of your pickup day). Orders already cleaned and packed can't be cancelled, but they're still covered by the freshness guarantee above.

7. Contact us

Questions about a refund or your order? Reach us at shrimpli.support@gmail.com or +91 94932 21788. You can also contact us here or read our FAQs.