ShrimpLi

Refund & Freshness Guarantee

Last updated: June 2026

We sell fresh, never-frozen prawns, so quality is the whole point. Every order is backed by our freshness guarantee: if your prawns aren't fresh on arrival, we'll make it right with a replacement or a full refund.

1. Our freshness guarantee

If the prawns you receive are not fresh — off smell, poor condition, or clearly not as described — you're entitled to a free replacement on your next delivery slot or a full refund. We'd rather lose a sale than have you cook a prawn you're unsure about.

2. What's covered

• Prawns that arrive not fresh or in poor condition
• The wrong item, size or cut
• A short or damaged order

Because seafood is perishable, normal variation in size, colour and count within a grade is not a defect.

3. How to report an issue

Please tell us within 24 hours of delivery or pickup, with a quick photo of the prawns and your order number. The fastest way is WhatsApp or email:

• WhatsApp / Call: +91 94411 81108
• Email: shrimpli.support@gmail.com

4. Replacement or refund

Once we've reviewed your report, you choose: a replacement on your next delivery slot, or a full refund of the affected items. For a clear freshness issue we won't ask you to return the product.

5. How refunds are processed

Refunds go back to your original payment method (UPI, card or netbanking via our payment partner). Once approved, refunds are typically processed within 5–7 business days, depending on your bank.

6. Cancellations

Because we clean every order to order, please cancel or change an order before it is dispatched (before the morning dispatch cut-off for your delivery day). Orders already cleaned, packed and out for delivery can't be cancelled, but they're still covered by the freshness guarantee above.

7. Contact us

Questions about a refund or your order? Reach us at shrimpli.support@gmail.com or +91 94411 81108. You can also contact us here or read our FAQs.